How to order
1. General terms
2.1. Placing an order
Orders can be placed logging in to the client account or as an anonymous client. The client selects out the products from the online shop and adds them to the shopping cart. The client fills out the necessary fields (first and last name, e-mail, telephone, company name and address) the chooses the method and place of transfer of products and places the order.
2.2. Prices and ordering with a 0% Value Added Tax (VAT)
All the prices in the online shop are in euros (€) and include a 20% estonian VAT. Placing an order as a private person (or a company not a VAT payer) in Finland the distance selling rules and legislation and the 24% finnish VAT applies. For the final price to be equal to the initially displayed price, the 4% discount applies automatically. (Estonian VAT is 20%, Finnish 24%).
It is possible to place an order as a VAT payer company in another EU country with a 0% VAT.
Follow the guidelines in order to that:
- Add selected products to the shopping cart and go to the "Checkout" page.
- Fill all the fields on the billing address form.
NB! Fill the "VAT number validity" field with your Value Added Tax number and include the two-letter countrycode e.g "SE999999999901".
VAT number length is different for each country. Sweden has 12 digits, of which the last two are always 01 e.g. SE999999999901.
If the field is correctly filled out a green notification appears:
- Fill out the rest of the form.
- If all the fields are filled out then the 0% VAT will be applied.
- Choose a shipping and payment method.
- Place the order.
2.3. Paying for the order
Upon receiving the order, the seller will send an email confirmation and invoice to the client. The client checks before paying for the invoice that all the data is in accordance with the clients actual wish. The client pays for the products in payment environments provided by the seller, by bank transfer according to the invoice or when coming to pick up the order from the shop in Tallinn in cash or by card. The client pays for the order in full extent as a prepayment for the products sale price and delivery charge.
The sales contract is in full force between the seller and the client after the seller receives the full purchase sum to the sellers banking account or to the payment environment used to pay.
2.4. Delivery of goods
The seller will complete and post the order after receiving the full purchase sum. Orders are posted on weekdays (Mon-Fri). Orders paid on the business day before 14.00 (GMT+2) are posted on the same day. In case the seller fails to complete the client's order with selected products, the seller contacts the client to agree on the replacement or compensation of the product.
Delivery of products takes place according to the chosen delivery option. Delivery prices and estimated delivery times are in the following table.
|Shipping method||Price €||Free from €||Speed (working days)|
EUROPEAN UNION + Norway, Switzerland
|Nearest Post Office||5||150||3...10|
REST OF THE WORLD
|Nearest Post Office||7.5||150||3...10|
|Itella SmartPost Parcel Machines||5||150||1...5|
|Matkahuolto Service Point||5||150||2...5|
|Nearest Post Office||5||150||2...6|
|Pick Up in Shop||0||0||0|
|SmartPost Parcel Machines||2||40||1|
|Omniva Parcel Machines||2||40||1|
2.5. Exhanging and returning products
All products ordered from Starry online shop are eligible for a 30-days exchanging and returning right. To exchange or return a product a client must send a notice with their name and contacts, explanation of the defect or problem and desirable solution to email@example.com Verbal requests by phone +37258868733 or in starry shop Sõpruse pst 33, Tallinn, Estonia.
The seller refunds the amount of the returned products together with the original postage fee within 14 days from the date of return of the products. In the case of a exchange, the seller will send the client a new product if the product being exchanged has been returned to the seller.
The shipping cost of returning and exchanging products remains with the client, unless a wrong or defective product has been sent to the client. The right to return and exchange does not apply to products which, after delivery, have been opened and at the time of returning are unusable due to hygiene reasons.
2.6. Settlement of disputes
The seller does not take responsibility for damage or whatever other consequences from uncorrect data provided by the client when completing an order, including a delay in delivery, if this is due to circumstances beyond the control of the seller.
The seller is not responsible for any damage caused by misuse and use different from what is describe in the product instructions.
Disputes arising between the seller and the client are resolved by negotiation between the parties. In case an agreement is not reached, the client has the right to contact the Estonian Consumer Protection Board (Rahukohtu 2 Tallinn 10130, http://www.tarbijakaitseamet.ee) and the Consumer Dispute Committee (Rahukohtu 2 Tallinn 10130, http://www.komisjon.ee) to settle the dispute out of the court or to Harju county court. In addition, all clients have the opportunity to reach out to the EU electronic ODR-platform (Online Dispute Resolution) which solves disputes with all online sellers at http://ec.europa.eu/odr
3.1.Collection and processing of personal data of the client
The Seller uses the clients personal data in accordance with the requirements of the Personal Data Protection Act. The seller collects personal information when registering an account in the online shop and / or when placing an order. The seller collects personal information that is inevitably needed for completing orders in the online shop and for contacting the client. Collected personal data is data that is requested from the client when registering an account and / or ordering (first and last name, address, telephone number, e-mail address, contents of the cart and history of purchases, company information, destination of delivery).
The seller uses the collected personal information to complete orders submitted in the online shop (incl. for sending messages related to the order), delivery of orders, and the sending of newsletters and customer offers with the client's prior consent. The seller has the right to use the personal data collected to better understand the client's expectations and to make personal offers.
3.2. Changing personal data
The information provided when registering an account is available to the client to see, change and delete when logging in to the starry client environment. With the permission of the client, the data can also be changed by starry emplyees.
If the client has requested to receive newsletters and / or personal offers, the client will always have the right to cancel them by sending an e-mail to firstname.lastname@example.org or by clicking on the link at the end of the newsletter.
3.3. Protection of personal data
Personal data provided by the client is processed in accordance with the relevant European Union legislation and the laws of the Republic of Estonia. The seller applies all precautionary measures to protect the client's personal data. Access to data processing is restricted to authorized persons. The seller does not forward the customer's personal information to third parties, except service providers, with whom the cooperation is needed to complete the purchase from the online shop and the delivery of the order to the client (payment solutions, courier companies, accounting services). The data is forwarded to the respective parties to the extent minimally necessary to provide the relevant service.
3.4 Using cookies
We use the following cookies on our site www.starry.ee.
Functionality cookies to allow you to navigate on the site and use our features, such as “Add to Cart”. Analytics cookies to measure and analyse how our customers use the site and help us improve the functionality and shopping experience. Customer preference cookies to remember your preferences such as language or location, so we can make shopping experience as smooth as possible. Advertising cookies to deliver ads relevant to you. They also help us measure the effectiveness of our marketing.
By using our site, you agree to using these cookies. Most browsers have cookies enabled by default. You are able to change your cookies settings, which are usually found in the 'options' or 'settings' menu of your internet browser.
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Last updated: 05.03.2019